Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we'll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don't share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 15 April 2022.

What type of information is collected

TEK Cloud Solutions is the sole owner of the information collected on this site. We only collect information that you voluntarily give. This can be via the site, email, or any other direct contact from you.

We will not sell or rent this information to anyone. We collect and store any information you enter on our website or supply us in any other way. Also, we may collect the Internet Protocol (IP) address used to connect your computer to the Internet.

We may also collect login information, email addresses, and passwords. We gather computer and connection information, as well as buying history.

We may use software tools to measure session information. These tools measure page response times. They track the length of visits to certain pages. They also collect page interaction information. These tools track techniques used to browse away from the page.

We also collect personally identifiable information. This includes name, email, password, and communications. We may collect payment details, like credit card information. We also gather comments, feedback, product reviews, recommendations, and personal profile.

How we collect information

We collect personal information when you conduct a transaction on our website. As part of the process, you give us details such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect personal information

We collect Non-personal and Personal information for the following purposes;

To provide and operate the services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners/vendors may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose site visitors' personal information

We may use your name, address, and phone number to register your account for certain services. We also use them to communicate information to you. We may obtain additional Personal Information about you. This includes address change information from commercially available sources. We do this to keep our records current.

Third Party Service Providers. We may share your information, including Personal Information and Usage Data, with third party service providers. They perform various functions to enable us to provide our Services. These functions help us operate our business. For example, they handle website design, send email communications, detect and prevent fraud, provide customer care, and perform analytics.

Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them. They must only act on our behalf and under our instructions. They are prohibited from using Personal Information for purposes other than providing the product or service to us. They must focus solely on our behalf.

Our company offers direct payment gateways. They adhere to the standards set by PCI-DSS. These standards are managed by the PCI Security Standards Council. This is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our company and its service providers.

How we communicate with site visitors

We may contact you to notify you about your account. We might troubleshoot problems with your account or resolve a dispute. We may also collect fees or monies owed.

Additionally, we might poll your opinions through surveys or questionnaires. We send updates about our company too.

Sometimes, we must contact you to enforce our User Agreement.

We must also comply with applicable national laws and any agreement we have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools

In accordance with applicable law, TEK Cloud Solutions and our service providers may use commonly-used tools to recognize your visit. These tools track your interactions with our Services. They include cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, "Cookies").

Sometimes this tracking is necessary in order for us to provide you the Service you requested. Other times, we combine Usage Data collected from cookies with data from other customers. This combination helps improve your experience and the experiences of other customers.

You have control over some of the Usage Data we collect from cookies and how we use it. Information on changing your browser settings to opt out of Cookies can be found in your browser settings.

How can you withdraw your consent

If you have questions or complaints regarding our Privacy Statement or practices, please contact us at [email protected]. If you do not want us to process your data anymore, let us know.